Campus support
Is your institution’s support department increasingly overwhelmed with high volumes of calls, email, and repetitive questions? Are problem resolution times exceeding defined standards and are your support costs rising? Would you like to reduce the burden on your support department, allowing them to spend time on more strategic issues and increase their efficiency all while reducing the cost of support? With the power of Parature Support Software for Education you can do this while simultaneously providing superior service and improving student, faculty and staff satisfaction.
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution empowering organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
Benefits
- Provide Online Support 24/7
- Enable Self-Service for Students, Faculty and Staff
- Decrease Support Calls/Emails By Up To 80%
- Efficiently Track Support Inquiries
- Cut Issue Resolution Time By Up To 50%
- Reduce the Cost of Support Significantly
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