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A leading healthcare services company dedicated to helping its customers deliver high-quality health care by reducing costs, streamlining processes, and improving the quality of care and patient safety, needed to move to a scorecard based means of tracking business strategy across disparate business silos.
Although they were currently an OEM partner with Business Objects, the company generally only used the software externally with customers. So, when a decision was made to purchase a relatively new analytics application for internal uses, the organization struggled to understand how to utilize the tool to accurately measure the effectiveness of their strategy.
The Challenge:
The healthcare organization engaged Chateaux to perform an analysis of their business needs and show them how to more effectively quantify their recent Business Objects investment.
Separately, each business department brought its own set of objectives and measurement benchmarks. The business unit leaders looked to Chateaux, a Business Objects Partner, to create a plan to begin standardizing data across the organization and building an infrastructure to support the company’s overall business strategy of growth.
The Approach:
Using a standard 30 Day Quick Start approach, Chateaux sat down with executives to do an expedient analysis of the company’s business strategy and which analytics needed to be incorporated into their application.
Chateaux broke down the components of the tool and showed the organizational leads how to best determine which benchmarks they wanted their application to support, which data sources needed to be tied into the application, and how they could be tracked. Chateaux helped upper management lay out a project plan and educated them on what their objectives should be to realize their business strategy goals.
Chateaux mentored the company leads on how to make decisions on which data to track and which visualizations were the most effective. Standard product training could show them how to use the application, but Chateaux could provide insight on what were the best analytics to use.
Chateaux technologists set up extract, transform, and load (ETL) processes to move the data from disparate sources to be more efficiently processed.
The Result:
Between Business Objects’ robust pre-owned analytic components and Chateaux’s highly trained technologists, the healthcare organization was able to visualize their future business success.
Chateaux had trained critical personnel on not just HOW to use the tool, but how to use the tool to improve their bottom line. Chateaux provided a clear view of the future of their initiative and gave them the roadmap to get there.
Chateaux’s 30 Day Quick Start provided the time effective analysis the company needed for a reality check on their business intelligence strategy.
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