Telecom
Telecommunications companies need data aggregation solutions for managing large amounts of customer data. The aggregation of data from a range of sources into a single presentation layer helps businesses focus on what the best opportunities are. Chateaux has provided a wide range of services to clients in this industry including management reporting, data warehousing/data marts, BI assessments, lean architecture, and migrations.
Read about how the Chateaux team has helped other companies:
Case studies
Solutions that we have customized for clients in this industry include:
- Created a real-time high-performance Xcelsius dashboard that enables all of the top executives of a call center that handles over 150k calls per day, to view and drill into their key metrics, therefore improving their customer satisfaction, efficiency and decreasing their labor costs
- Performed BI assessment examining existing reporting environment and creating a roadmap for future business intelligence solutions
- Integrated data from various department-centric proprietary data sources including SalesForce into a single data mart
- Delivered a solution to provide marketing, sales and operations teams with a single point of access to silos of information through Business Objects Infoview
- Designed and built a Crystal Reports solution to replace a proprietary invoice generation process to produce highly customized customer-specific invoices
If you'd like to learn more about what we've done for telecommunications clients, please see our case studies or call us for references.
Our clients in telecom include:
- AT&T
- Cablevision – Optimum Lightpath
- Avaya
- Lucent Technologies
- York Telecom
If you'd like to learn more about what we've done for telecommunications clients, please see our case studies or call us for references.
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