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Chateaux creates a virtual IT Help Desk by combining Business Objects reporting with a web-based customer support portal from an on-demand customer service software company. This customer service portal allows customers to request immediate assistance for urgent IT issues any time, anywhere. Issues are escalated to a Chateaux technologist on call 24/7 via an email to their cell phone. Within a vital window of a few hours, IT situations can be addressed and resolved remotely.
Business Objects represents the industry’s most advanced and complete BI platform to date. But as an increasing number of mid-market companies like yours invests in Business Objects, they don’t always have the resources necessary to support that infrastructure and ensure that it runs smoothly. Business Objects Remote Administration by Chateaux is the solution.
Typically, a Business Objects administrator performs at least two separate functions: administer the server, and create universes and reports. As universe/report creation becomes more highly valued to organizations, IT managers are choosing to move their most valuable IT staff away from low-level administration work in order to focus on these more strategic activities. This shift can leave a Business Objects server vulnerable.
As Business Objects professionals become more marketable, turnover rates have sky-rocketed. Add to that the resource variability created by maternity leave, changes in H1B status, disability and other unplanned events, and you’ll understand why more organizations are outsourcing critical administrative roles. With Chateaux’s Business Objects Remote Administration service, you can avoid the one critical emergency that occurred on your internal administrator’s single vacation day.
Should you move to the next level of Business Objects? Should you install the latest hot fix? Of course, it depends on your situation. Our Senior BO Resources, with an average of 8 years’ experience, stand ready to help with this or any other issue.
Internal administrators are generally pulled in many directions by many different departments. Often, the Business Objects professional is forced to spend a great deal of time putting figurative band-aids on problems, rather than proactively preventing them. Unfortunately, the less time an administrator can spend on monitoring and maintaining systems, the greater the likelihood that problems will escalate. With Chateaux’s Remote Administration service, you get dedicated resources whose job is to maintain stability, resolve issues, and minimize potential risk to your Business Objects deployment.
Our team is your team. Instead of logging a ticket by email, and waiting for someone to get back to you, just call your Chateaux team member. We’ll get to work on the issue right away and keep you apprised of the status until it is resolved.
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