Parature
 Parature is the global leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service.
Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Their Software-as-a-Service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.
Chateaux's partnership with Parature leverages our business experience and networks to introduce new customers to Parature tools. By customizing solutions to deliver on-demand customer support and help desk solutions to clients with a wide range of business needs, Chateaux is able to develop enhanced applications that meet the needs of numerous business requirements.
As part of Chateaux's world-class client support, we provide Parature's support portal to our clients, which enables complete support visibility.
Parature enables you to match your dedicated support requirements with unparalleled precision and flexibility by providing complete, award-winning, on-demand support solutions. The company's flagship product, Parature 6, is an easy-to-use, comprehensive, and affordable online support solution for businesses, educational institutions, and government agencies. Parature's Help Desk Solution is uniquely designed to allow you to provide several types of support from one integrated solution. Whether you need a knowledge base to answer commonly asked questions or a robust ticketing solution, Parature's Help Desk software is comprised of a number of modules that are seamlessly integrated into one solution to meet all of your needs.
Why Parature?
Easy to Deploy - As a web based solution, Parature allows you to start supporting your end users in as few as three weeks without installing a thing.
Easy to Use - Simple but powerful tools, with a straightforward user interface, leads to a very gentle learning curve.
Easy to Grow - Start today with a simple support site, then add features and seats as your business grows.
Easy to Afford - When comparing the total cost of ownership for Parature versus other CRM packages, Parature offers lower up-front and ongoing costs, making Parature the clear choice above the competition.
Is your support organization increasingly overwhelmed with high volumes of calls, email, and repetitive questions? Are problem resolution times exceeding defined standards? Are your support costs rising? Would you like to reduce the burden on your support team, allowing them to spend time on more strategic issues and increase their efficiency all while reducing the cost of support? With the power of Parature Customer Support Software you can do this while simultaneously providing superior service and improving customer satisfaction.
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution, empowering organizations to effectively manage all of their support needs. This dynamic online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
Benefits
- Enable customer self-service
- Decrease support calls/emails by up to 80%
- Efficiently track support inquiries
- Cut problem resolution time by up to 50%
- Effectively report on key metrics
- Reduce the cost of support significantly
Is your institution's support department increasingly overwhelmed with high volumes of calls, email, and repetitive questions? Are problem resolution times exceeding defined standards and are your support costs rising? Would you like to reduce the burden on your support department, allowing them to spend time on more strategic issues and increase their efficiency all while reducing the cost of support? With the power of Parature Support Software for Education you can do this while simultaneously providing superior service and improving student, faculty and staff satisfaction.
Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally change the way they support their customers by enabling customer self-service, increasing customer retention and reducing the cost of support. The Parature suite of modules is seamlessly integrated into one solution empowering organizations to effectively manage all of their support needs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, increasing satisfaction ratings.
Benefits
Provide Online Support 24/7
- Enable Self-Service for Students, Faculty and Staff
- Decrease Support Calls/Emails By Up To 80%
- Efficiently Track Support Inquiries
- Cut Issue Resolution Time By Up To 50%
- Reduce the Cost of Support Significantly
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